CHIMSPAS 2024

CHIMSPAS 2023

Best Paper Award

Embarking on a smart journey: Engaging frontline employees as boundary spanners in small service systems

Bieke Henkens (Ghent University), Katrien Verleye (Ghent University), Bart Larivière (KU Leuven and Ghent University), and Martin Mende (Florida State University)

CHIMSPAS 2022

Best Paper Award

Selling ownership or selling access? Examining salespersons’ preferences and capabilities

Tobias Schäfers (TH OWL University of Applied Sciences and Art) and Mark Groza (Northern Illinois University)

Best Poster Award

Up to date: The legal right to obtain updates for smart products, voluntary extensions, and how this can affect consumers' purchase intention

Melina Schleef, Nicola Bilstein, Paul T. Schrader and Christian Stummer (all from Bielefeld University)
 

CHIMSPAS 2021

Best Paper Award

Service provision on digital collaborative platforms: A psychological contract perspective on service provider relationship

Maren Purrmann (Paderborn University), Nancy V. Wünderlich (TU Berlin) and Anja Iseke (TH OWL University of Applied Sciences and Art)
 

CHIMSPAS 2019

Best Paper Award

Alexa, who are you? – Consumer trust in and mental representations of smart home technologies

Jonas Föhr and Claas Christian Germelmann (both University of Bayreuth)